Analyze, Design, and Implement Efficient Processes in Organizations

This book provides a comprehensive guide to analyzing, designing, and implementing processes in organizations. It offers step-by-step plans for improving and redesigning processes, along with the necessary tools and techniques to achieve these goals. The underlying knowledge needed for successful process management is presented concisely, with references to relevant literature.

Updated Methods and Expanded Coverage

In the second edition, a significant portion of the methods and descriptions has been improved. The book now also focuses on process management, the development approach for improvement, Lean Six Sigma, and rule-based process design. Additionally, more practical examples have been included. The chapters on organizational design and the development and implementation of information systems have been enhanced to align with current developments in the field.

Key Features and Benefits

This book stands out for various reasons:

• It describes a universal approach to process analysis and design that can be used in conjunction with most approaches for both process redesign and improvement.
• It provides a detailed, step-by-step description of the design process, including techniques, examples, and concise background knowledge.
• It offers an alternative design approach for complex and rule-based processes involving business rules.
• It encompasses not only the activities within a process but also the associated structures and practices for process control, organizational design, information provision, IT, and infrastructure.
• It establishes the connection between process design and the steps involved in process implementation, including project management, personnel management, and system development.

Comprehensive Three-Part Structure

The book is divided into three parts, preceded by an introduction with two chapters introducing process management concepts and the framework for process architecture. Part I focuses on problem analysis, extensively exploring process analysis techniques and distinguishing between qualitative and quantitative analysis. Part II delves into process design, providing an approach that determines the why, what, and how of design. A high-level design of the process flow is created based on process requirements, followed by a discussion of process control design. Part III addresses process implementation and begins with a general chapter that highlights the interrelationships from process design. It then explores various aspects of implementation, including organizational design, information provision and IT, infrastructure, and administrative organization.

Whether you are seeking to improve a single process or the process architecture of an entire organization, this book equips you with the knowledge and practical guidance needed to drive meaningful change and achieve optimal process performance.