A Management Guide: The EFQM Excellence Model for Assessing Organizational Performance

The EFQM Excellence Model, initially developed as a framework for assessing organizations participating in the annual 'European Excellence Award', has become the most extensively used organizational assessment framework in Europe since its introduction in 1992. While many current users no longer aim to win awards, they recognize the value of the model as a diagnostic tool:

- To assess the health of their organization

- To identify strengths and areas for improvement

- To periodically measure progress

- To identify and share good management practices

- To anticipate and target desired results in tangible, measurable ways

This comprehensive Management Guide by trainer and consultant Chris Hakes equips both experienced and novice users with practical techniques for timely and effective assessments. It begins by exploring the history of the EFQM Excellence Model and subsequently presents a five-step plan for conducting assessments.

The guide includes step-by-step guidance and tried-and-tested analysis pro-formas, allowing readers to facilitate assessments of their organizations against each of the 32 elements ('criterion parts') of the EFQM Excellence Model.

In addition to the assessment techniques, this updated edition also features lists of good management practices for users to consider when analyzing the performance of their own organizations. By applying the EFQM Excellence Model, this book empowers readers to achieve better business results, harnessing the power of assessment, improvement, and sharing of best practices.